Go to Admin > Parent Accounts.
From the accounts management menu, click the first option, Edit.
Scroll down the page until you see the Language setting.
Select the parent's language.
Click the Update button.
What are the benefits of the admin adjusting the parent's language?
The benefits are:
Parents receive critical alerts in their home language (applies to active and non-active accounts)
Parents who have not activated their account receive a daily recap in their home language (Note: the setting to send notifications to inactive accounts must be switched on by School Admin)
Parents who have activated their account receive all posts to the School Feed and Private Messages in their language.
Parents do not need to go to their My Account to set the language.
Parents can still adjust their language in My Account > Language.
What if I don't see the parents' language?
To give context, our system does not process all the world's languages by default to keep the loading times optimal. However, we can likely add another language to our supported languages upon request. Please connect with the customer support using the chat in this space, or reach out to your onboarding specialist.