Parents receive notifications by email and app push on standard posts and communication.
Priority posts are additionally delivered by text and voice to users who have verified their phone number.
Critical alerts override users' notification settings and are delivered by email, text, app push, and voice to all users with an account.
Voice Messages are delivered with a text-to-speech (TTS) service in parent's chosen language. For instance, if a parent has set their language as Vietnamese, the voice message they receive is spoken in Vietnamese.
Active Accounts
Parents with active accounts receive notifications on new feed posts through email, text, voice, and app push.
Parents set their notifications in My Account > Notifications. Critical alerts override parents' notification preferences.
Inactive Accounts
Inactive parent accounts can be set to receive a daily email notification that covers all posts for the day. Priority alerts can be set to go out immediately to inactive accounts. Learn more.
Critical alerts are automatically sent to all accounts in the system, active and inactive.
Once the parent is logged in, they can customize the following settings:
School Feed: School-Wide News
All parents can view school-wide News posts in the School Feed.
Parents can customize notifications for:
Email: Immediate, daily, or off
Mobile Text: For Admin-designated priority posts
Voice Message: For Admin-designated priority posts
Instant Mobile Push notifications
The system notification bell also alerts parents about News posts they’ve made, commented on, or followed.
To receive text and voice messages, parent must confirm their phone number once on the Notifications page.
School Feed: Grade-Level Posts
Parents can view grade-level posts if they have at least one child in that grade for the school year.
Parents can customize notifications for:
Email: Immediate, daily, or off
Mobile Text: For Admin-designated priority posts
Voice Message: For Admin-designated priority posts
Instant Mobile Push notifications
The notification bell alerts parents about posts they’ve made, commented on, or followed.
To receive text and voice messages, parent must confirm their phone number once on the Notifications page.
Classrooms
Parents can view Classroom posts only for Classrooms where they are a member.
Using the My Groups, Clubs & Classrooms setting, parents can customize notifications for:
Email: Immediate, daily, or off
Mobile Text: For Admin-designated priority posts
Voice Message: For Admin-designated priority posts
Instant Mobile Push notifications
The notification bell alerts parents about Classroom posts they’ve made, commented on, or followed.
To receive text and voice messages, parent must confirm their phone number once on the Notifications page.
Student Portfolios
Parents receive their notifications on new updates to their child's student portfolio. The setting is part of the Groups & Classroom setting; there is no separate setting to control student portfolio notifications.
Using the My Groups, Clubs & Classrooms setting, parents can customize notifications for:
Email: Immediate, daily, or off
Mobile Push notifications: on or off
The notification bell alerts parents about new portfolio updates as well. Student portfolios do not trigger text messages.
Groups
Parents can view posts only for Groups they have joined.
Using the My Groups, Clubs & Classrooms setting, parents can customize notifications for:
Email: Immediate, daily, or off
Mobile Text: For Admin-designated priority posts
Voice Message: For Admin-designated priority posts
Instant Mobile Push notifications
The notification bell alerts parents about Group posts they’ve made, commented on, or followed.
Photo Galleries
Parents receive mobile push notifications for new content in galleries they follow.
The notification bell also includes updates for followed galleries.
RSVP Events
Parents are notified if an Admin edits or deletes their RSVP response via:
Notification Bell
Push Notification
Email
Admins can also send reminder posts in the School Feed before an event, which follows School Feed notification settings.
Volunteering
Parents are reminded by email and app push one day before their upcoming volunteering time.
Parents are notified if an Admin edits or cancels their volunteer signup via:
Notification Bell
Push Notification
Email
Any change to a volunteer signup made by an Admin (not the parent) will trigger a notification.
Volunteer reminder is not provided as a text message.
Parent-Teacher Conferences
Parents are reminded by email and app push one day before their upcoming parent-teacher conference time.
Parents are also notified if an Admin signs up or cancels their conference signup via:
Notification Bell
Push Notification
Email
Parent-teacher conference reminder is not provided as a text message.
Chat Messaging
Parents receive:
Instant or Daily Email notifications for new messages
Immediate App Push notifications for new messages
A chat icon badge showing unread message count
Parents are also notified via the notification bell if a chat message or photo is reported.
New chat messages do not trigger text messages.
New Content Announcements
Admins can announce new content (such as Groups, Events, or Online Forms) in the School Feed.
School Feed notification settings apply to these announcements, including:
New Online Forms
New Groups
New Volunteering Opportunities
New Events
New Classroom Announcements
Can parents set notifications differently between groups, classrooms, clubs and student portfolios?
No. To system bundles these as a one setting to avoid an excessive number of settings for parents.
Weekly Recap Digest
Parents are subscribed to a weekly recap email. The email goes out Monday mornings at 7:15 AM. Parent can toggle off this email from their Notification Settings page.
The weekly recap email includes:
Posts from the previous week
Upcoming events
Links to required forms that parent should fill
If an account is added/invited later in the week, would their weekly recap include posts made from earlier that week?
Yes. The account receives all posts from the week.