Parents receive notifications by email and app push.
Priority posts and Critical alerts are additionally delivered by text and voice to users who have verified their phone number.
Voice Messages are delivered with a text-to-speech (TTS) service in parent's chosen language. For instance, if a parent has set their language as Vietnamese, the voice message they receive is spoken in Vietnamese.
Active Accounts
Parents with active accounts receive notifications on new feed posts through email, text, voice, and app push.
Parents set their notifications in My Account > Notifications. Critical alerts override parents' notification preferences.
Inactive Accounts
Inactive parent accounts can be set to receive a daily email notification that covers all posts for the day. Priority alerts can be set to go out immediately to inactive accounts. Learn more.
Critical alerts are automatically sent to all accounts in the system, active and inactive.
Once the parent is logged in, they can customize the following settings:
School Feed: School-Wide News
All parents can view school-wide News posts in the School Feed.
Parents can customize notifications for:
Email: Immediate, daily, or weekly
Mobile Text: For Admin-designated priority posts
Voice Message: For Admin-designated priority posts
Instant Mobile Push notifications
The system notification bell also alerts parents about News posts they’ve made, commented on, or followed.
School Feed: Grade-Level Posts
Parents can view grade-level posts if they have at least one child in that grade for the school year.
Parents can customize notifications for:
Email: Immediate, daily, or weekly
Mobile Text: For Admin-designated priority posts
Voice Message: For Admin-designated priority posts
Instant Mobile Push notifications
The notification bell alerts parents about posts they’ve made, commented on, or followed.
Classrooms
Parents can view Classroom posts only for Classrooms where they have at least one child enrolled.
Parents can customize notifications for:
Email: Immediate, daily, or weekly
Mobile Text: For Admin-designated priority posts
Voice Message: For Admin-designated priority posts
Instant Mobile Push notifications
The notification bell alerts parents about Classroom posts they’ve made, commented on, or followed.
Groups
Parents can view posts only for Groups they have joined.
Group members can customize notifications for:
Email: Immediate, daily, or weekly
Mobile Text: For Admin-designated priority posts
Voice Message: For Admin-designated priority posts
Instant Mobile Push notifications
The notification bell alerts parents about Group posts they’ve made, commented on, or followed.
Photo Galleries
Parents receive mobile push notifications for new content in galleries they follow.
The notification bell also includes updates for followed galleries.
RSVP Events
Parents are notified if an Admin edits or deletes their RSVP response via:
Notification Bell
Push Notification
Email
Admins can also send reminder posts in the School Feed before an event, which follows School Feed notification settings.
Volunteering
Parents are reminded by email and app push one day before their upcoming volunteering time.
Parents are notified if an Admin edits or cancels their volunteer signup via:
Notification Bell
Push Notification
Email
Any change to a volunteer signup made by an Admin (not the parent) will trigger a notification.
Parent-Teacher Conferences
Parents are reminded by email and app push one day before their upcoming parent-teacher conference time.
Parents are also notified if an Admin signs up or cancels their conference signup via:
Notification Bell
Push Notification
Email
Chat Messaging
Parents receive:
Instant or Daily Email notifications for new messages
Immediate App Push notifications for new messages
A chat icon badge showing unread message count
Parents are also notified via the notification bell if a chat message or photo is reported.
New Content Announcements
Admins can announce new content (such as Groups, Events, or Online Forms) in the School Feed.
School Feed notification settings apply to these announcements, including:
New Online Forms
New Groups
New Volunteering Opportunities
New Events
New Classroom Announcements