Can I access the chats?
As a School Admin, you can access all chats - even those that are not reported. Therefore, parents are advised to limit chatting to sharing school information only. All users are notified about this at the top of the chat. Schools should additionally communicate the purpose of the communication channel to parents.
How do I access the chats?
Go to Chats.
On desktop, click the View button and select All Chats.
On mobile, click All Chats button.
Click the chat thread you want to review.
Click View Chat Content in the area where messages will appear.
What actions can I take?
As a School Admin, you can review chat threads and take action. Depending on the severity of the violation of the school's policies, a school admin can:
delete an individual comment
restrict member from using the chat feature (see below)
How do I remove chat rights from the member?
Go to Parent Accounts.
From the account's management drop-down menu, select Restrictions.
You are taken to the account's Account Restrictions page.
Here you can restrict feed posting rights and chat posting rights. Select Prevent Chat Posts.
Add Effective Until Date, if wanted.
Click Submit.
Chat Export (effective on Sep 28, 2026 →)
School Admins can export chat threads to a PDF.
Teachers can also export their own chats to a PDF.
Here is how to export the chat:
Go to the chat thread you want to export.
Go to the chat's info "i" icon.
Select Export chat
A modal window opens. Select between Export chat without images and Export chat
Close the modal window.
Check your device's downloads folder.
What is imported to the PDF file
School name
The time of the import
Each chat message: Name, time, content
Images and attachments if chosen
What is not imported:
Deleted chat messages
Emoji reactions
Can I import ALL chat messages to a one file with one click?
Not at this time. Chat exports are currently supported on a thread-by-thread basis. Keep in mind that a single chat thread can contain hundreds of messages and images, so exporting all chats at once could result in a very large file.
If exporting individual threads would be too time-consuming, please contact us. We may be able to help automate the process for you.