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Can we test notifications while the school is in setup mode/status?

Yes. While your school is in Setup mode, you can test the platform and notifications before your official launch.


Testing the Platform

  • Invited admins and teachers can log in and test the platform.

  • Up to 10 invited parent accounts can log in and test the platform.


Testing Notifications

  • You can test notifications with accounts that you mark as verified.

  • Invite these verified accounts individually. Verified accounts must log in to School Signals to activate their accounts.


If a user is not receiving notifications

While the school is in Setup mode, check the following:

  • The account is not marked as verified. Setup mode requires the user's email address to be verified before notifications can be sent.

  • The user has not been invited to School Signals.

  • The user has not activated their account in School Signals.

  • The user is not a member of the group, classroom, or program where the post was made.

  • Their notification settings are turned off. They can check these under My Account → Notifications.

  • For push notifications, make sure the user is logged into the School Signals app and that notifications are enabled for the app on their device.

  • The account email contains a typo.

  • The user's email inbox is full.

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