Add and Invite Parents
In most cases, parents are invited to join your School Signals platform. When a new parent comes to school, you can either add an account for the parent or have the system auto-import the parent via API and send an invitation.
New Parents May Register If They Have Not Received The Invite
In case the parent has not received their invitation email, they may register with School Signals at https://schoolsignals.com/register
When a parent registers, the system first checks if School Signals already has their email on file. If we do not, the parent proceeds with the prompted registration. The system collects relevant information so that the school admin can verify them.
Resolving the Registration Request
After a parent has registered, the School Admin should review the request and verify the account.
Here are the steps:
1. Go to Profiles & Accounts > Account Requests
The page is filtered to display open requests with the newest ones at the top.
2. Click the blue RESOLVE button.
You are taken to the Account Request detail page.
3. View matching details.
The details may include:
Student record that matches the records the parent is providing
Another guardian record that matches with the student record the parent is providing
User account info of the same parent who is already in the system with another email
4. Resolve the request.
NEW ACCOUNT THAT MATCHES STUDENT RECORD
4a) If the account is new and can be verified and linked to the student record:
Toggle on Create a parent user account and link to the student
Click Approve
Click Confirm
ACCOUNT ALREADY EXISTS
4b) If an account already exists for the parent:
If the User Account already exists, you can take the following actions:
Toggle to change the existing user account email to the new email provided by the parent.
Toggle to Send Password email: the email goes to the current email or a new email, depending on how you update the above toggle.
Close Request
ACCOUNT CANNOT BE VERIFIED (YET)
4c) If the registration is made by someone who is currently not a parent in the school:
You can choose how to handle the case. Here are the steps:
Click Do Not Approve
Select one of the status options:
Set status to Pending. More info needed.
Set status to On Hold. I will resolve later.
Set status to Ignored. Spam/mistake/duplicate.
Set status to Declined. Close request. When you decline a request, the system prompts you to provide a reason or note to the registrant. This information is included in the notification email that is sent to the registrant.