New Parents May Register If They Have Not Received The Invite
In case the parent has not received their invitation email, they may register with School Signals at https://schoolsignals.com/register
When a parent registers, the system first checks if School Signals already has their email on file. If we do not, the parent proceeds with the prompted registration. The system collects relevant information so that the school admin can verify them.
Resolving the Registration Request
After a parent has registered, the School Admin should review the request and verify the account.
Here are the steps for the School Admin:
1. Go to Admin > Profiles & Accounts > Account Requests
The page is filtered to display open requests with the newest ones at the top.
2. Click the blue RESOLVE button.
You are taken to the Account Request detail page.
3. Review matching details.
The system will show relevant details that help you resolve the registration request. The goal is for you to be able to easily verify the account and look up if a similar account (for instance with a different email) already exists for the parent.
The system displays student record that matches the records the parent is providing.
The system displays another guardian record that matches with the student record the parent is providing.
The system displays user account info of the same parent who is already in the system with another email.
4. Resolve the request.
It's time to resolve the request. You have three options to proceed with:
A. ACCOUNT REGISTRATION MATCHES STUDENT RECORD
The account is new and can be verified and linked to the student record:
Toggle on Create a parent user account and link to the student
Click Approve
Click Confirm
B. ACCOUNT ALREADY EXISTS
Another account already exists for the parent:
If the User Account already exists, you can take the following actions:
Toggle to change the existing user account email to the new email provided by the parent. Toggle to Send Password reset email.
Ignore the new provided email and instead Send Password reset email to the existing account.
Close Request
C. ACCOUNT CANNOT BE VERIFIED (YET)
The registration is made by someone who is currently not a parent in the school:
You can choose how to handle the case. Here are the steps:
Click Do Not Approve
Select one of the status options depending if you want look into the matter more, or simply close the request.
Set status to Pending. More info needed.
Set status to On Hold. I will resolve later.
Set status to Ignored. Spam/mistake/duplicate.
Set status to Declined. Closes the request. When you decline a request, the system prompts you to provide a reason or note to the registrant. This information is included in the notification email that is sent to the registrant.